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Due to overwhelming demand, the next ‘Award Winning Study Tour’, will run from May 22 to May 26 2005. This fantastic five-day tour allows Senior Executives the opportunity to go behind the scenes to visit leading companies, with reputations for delivering Best Practices and exceptional Customer Experiences.
View Brochure | Book Now |
View Study Tour | Email
Call: + 44 (0) 207 917 1717 |
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Our tour takes you inside exceptional UK and US companiesso that you can see, hear and feel first hand what sets them apart from other organisations. These companies, including
Microsoft, Stena
Lines, Mandarin Hotel,
Hamleys, John
Lewis, T Mobile, Yo! Sushi and
Red Letter will provide insights into how Customer Experience excellence can enhance the companies’ performance. Over the five days you will gather a vast array of key critical information that you will be able to use within your own organisations. This will
include:
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The secrets of delivering a consistently high level Customer
Experience |
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What a great Customer Experience looks like and how to define and recreate one within your own organisation |
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How to align your organisation around the Physical and Emotional elements of the Customer
Experience |
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Creating and nurturing a customer focussed culture |
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Engaging your employees and creating a positive ‘Service Profit Chain’ |
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Evoking your customers
emotions |
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The criticality and impact of Customer Experience centric
processes |
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Implementing Customer Experience ideas and initiatives |
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“This has been the most useful 3 days I have ever spent during my
career."
Debbie Robey, Operations Manager, Prudential
“An absolutely brilliant Tour, with a mix of companies demonstrating and sparking off thoughts and ideas, with their practical
applications."
Zarin Patel, Head of Revenue Management, BBC
“If you need some inspiration on how to improve your Customer Experience, the Beyond Philosophy Tour gives you the perfect opportunity to learn from companies leading the way in excellent customer service.
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Sarah Cooper, Customer Experience Manager, Bupa
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